A Day in the Life of an Electronic Flight Bag FSR

December 8, 2020

Here at PAC, we believe that our people are what make the difference. We value the unique skillsets that each of our team members brings to the table, and with that in mind, we’d like to introduce a few of them to you! Today, we’re taking you behind the scenes for a day in the life of our PAC team members. Scroll on to meet Martin Rowe, an Electronic Flight Bag (EFB) Field Service Representative (FSR), as he takes us behind-the-scenes to see what it’s like to work on his team.

  1. In one sentence, explain the problem that you solve.

“I help the ADF make the most of mobile technology in aircraft cockpits, enabling aircrew to more effectively complete their mission.”

2. How did you come to be in this role?

“I worked for more than 10 years as non-pilot aircrew in the RAAF, mostly in the back of Super Hornets and Growlers. I’ve also spent the better part of two decades as the primary IT support to my friends and family, and wanted to start a new career focused more on that area of interest. Working on Electronic Flight Bags brings my interests together and has made the transition out of Defence service very easy – because I still keep in touch with it!”

3. Tell us a little about yourself. What do you enjoy doing in your spare time?

“I enjoy renovating my house, skiing, long distance running, camping, and drinking scotch. I’ve gotten to do more of some of those, lately, than others.”

4. What are the tasks that take up the bulk of your work days?

1. Correcting hardware issues so that aircrew can fly safely, either hands on device or via the Mobile Device Manager

2. Communicating with aircrew about ways they can improve their use of their EFBs

3. Coordinating with applications developers and data providers to ensure aircrew have the features and information they need to do their job

4. Reviewing and updating documentation, updating system configuration settings

5. List three skills or traits you think someone has to have in order to be a perfect fit for the team:

Troubleshooting – having the intuition to find the likely cause of an IT problem. Communication – being able to talk to people with a range of IT and aviation experience levels in a way that makes sense and helps provide solutions. And finally, risk appreciation – the ability to recognise and anticipate when information security and flight safety risks might arise, in particular when they are in conflict.”


6. What do you enjoy most about the work that you do?

“PAC is a flexible, family-friendly employer, so I actually get to spend time with my wife and kids while still providing support back to the ADF.”

7. What’s a common misconception about the work that you do?

“Many people don’t realize that you don’t need to be a pilot to do this job. You just need to understand what makes aviation a different environment for IT and understand enough “aircrew speak” to show them the tools they need.”

8. If someone you knew was considering joining our team, what advice would you give them?

“Do it! The quality of life difference from my time in uniform to working for PAC is enormous. Everyone I bump into from my time in uniform comments on how much happier I am.”

Our team is always growing – why don’t you join us? To view open opportunities and to apply, visit the Careers page.


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