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ICT Professional (Systems Operations, Administration and Maintenance)

About the role

HOT! Short notice hiring opportunity to work in NATO! Applications needed by 29 May.

Our team is accepting applications from highly skilled and motivated individuals for a dynamic C2/IT role supporting NATO in Norfolk, VA.

Assignments will vary, but will generally include the following responsibilities:

  • Supports the installation, operation, management and maintenance of  assigned Community of Interest (COI)/Functional Area Services (FAS), Databases and other Applications;
  • Contributes to the planning and implementation of maintenance and installation work, including building and management of systems and components in virtualized computing environments;
  • Responsible for effective System Administration of NATO Community of Interest Command and Control (C2) systems, including Joint Tactical Chat (JChat), and associated C2 systems such as the Maritime Command and Control Information System (MCCIS), and other NATO-Off-The-Shelf (NOTS) applications;
  • Provides Application Management support to the software applications and tools which are used by the customer in the AoR and defined in Service Level Agreements (SLAs);
  • Documents design and configuration of assigned applications and the required operating procedures;
  • Develops installation procedures and standards for hardware components of assigned systems;
  • Implements procedures, tools and techniques for monitoring and managing the performance of applications and provides reports, as required;
  • Responds to user requests for assistance and takes appropriate action to solve Community of Interest (COI)/Functional Area Services (FAS), Database and Application problems occurring in the CSU’s AoR;
  • Maintains and monitors database systems and support tools;
  • Advises and supports day-to-day operation, control and monitoring of mission dedicated systems;
  • Initiates and maintains liaison with other CSUs, Service Lines and other technical organizations
  • Investigates and proposes long term solutions to equipment and configuration problems;

Required Experience:

  • Higher vocational training in a relevant discipline with 3 years post-related experience, or a secondary educational qualification with 5 years post-related experience;
  • General background in administration of Communications and Information Systems (CIS) including pertinent training and practical experience;
  • Prior experience and a good knowledge of working with bespoke applications, NATO or national Community-of-Interest (CoI) services within an engineering environment;
  • Current knowledge of advances in IS technologies and Service Management).
  • Experience in System Administration of both Windows and Linux Server operating Systems.
  • Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS).
  • Experience in and a good working knowledge of Relational Databases management including backups, archiving and replication.
  • Secret Clearance.

About PAC

PAC is an innovative, privately-owned company delivering high-impact operational capability to our Defense and commercial partners. Our trusted team of engineers, operational experts and technical specialists share a passion for the capabilities we support – always ready to go the extra mile to ensure mission success. We look for people who value integrity, flexibility, and professionalism – these values set the standard for everything we do.

Our culture allows us a unique opportunity to make – and see – an impact. We enable autonomy, value professional curiosity and decisiveness, and – above all – cultivate collaboration. Our dream candidate doesn’t just ‘fit’ our culture – they add something unique and enhance it.


We recognize the value of your unique skills and will provide you with a flexible working environment, ongoing training and development opportunities and a competitive salary. Additional benefits include:

  • Medical, Dental, Vision options
  • Life Insurance
  • 401(k) plan with employer matching
  • Employee Assistance Program and Employee Discounts
  • Paid vacation leave, sick leave and public holidays.


International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. US citizenship is required for most positions.

Unsolicited applications from agencies will not be considered.

Integrity is one of PAC’s core values and as such, we are committed to a culture of diversity and inclusion. PAC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Level of effort:

Salary range:
$50,000 – $60,000

Start date:
July, 2024

(NATO) Norfolk, Virginia

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